Support that feels fair, personal and built around you.
Community access, group activities, daily living support, support coordination and accommodation enquiries, delivered with respect, choice and clear communication.
Participant led support
You choose how your supports work. We listen first.
Respectful communication
Clear, honest conversations in the way that suits you.
Safeguarding first
Screened workers and a strong focus on safety and dignity.
Built around your goals
Supports shaped by what matters most to you.
Our Supports
Practical, everyday support that helps you live the way you choose, at home and in your community.
Community Access & Social Participation
Social groups, group activities, recreation, events, appointments and building confidence in your community.
Learn more →Daily Living & In-Home Support
Support with everyday routines and personal care at home, delivered your way.
Learn more →Support Coordination
Help understanding your plan and connecting with the right services.
Learn more →SIL & Accommodation Enquiries
Enquire about Supported Independent Living, STA, MTA and housing options.
Learn more →Group Activities
Fun, social group outings and shared activities with people who enjoy the same things you do.
Learn more →Short & Medium-Term Accommodation
STA and MTA enquiries for short stays and in-between homes.
Learn more →Domestic Assistance & Cleaning
A helping hand with cleaning, laundry and a comfortable home.
Learn more →Workforce Solutions
Disability-support workers for organisations that need reliable staff.
Learn more →Community access that keeps you connected
Being part of your community matters. Our community access support can help you join social groups and group activities, attend events, build public transport confidence and grow your independence.
- Social groups, sport and recreation
- Appointments and community events
- Visiting friends and family
- Exploring new interests, your way
What happens next
Getting started is simple. Here's what you can expect after you reach out.
Enquire
Call, email or send the form.
Friendly chat
We learn what matters to you.
Discuss goals
Your preferences shape the plan.
Service agreement
Clear, plain language paperwork.
Worker matching
We suggest a good fit for you.
Support begins
We check in and keep listening.
The exact process depends on the type of support, consent, suitability and availability.
Two easy pathways
For participants and families: tell us what you need in your own words. There is no pressure and no jargon, and we will explain your options honestly.
For referrers and support coordinators: a clear referral process, honest capacity answers and updates so you are never left wondering.
Frequently asked questions
How quickly will you respond to my enquiry?
We aim to respond to new enquiries within one business day.
What areas do you service?
Contact Fair Supports to check availability in your area. We will let you know honestly what we can offer where you live.
Do you provide nursing or clinical care?
No. Fair Supports focuses on everyday disability support such as community access, group activities, daily living support, support coordination and accommodation enquiries.
Ready to explore your next step?
Tell us what you need, whether it is community access, group activities, daily living support, support coordination or accommodation, and our friendly team will help you explore what's possible.
We aim to respond to new enquiries within one business day.
About Fair Supports
An Australian disability support business built on fairness, respect and genuine relationships.
Support the way it should feel
Fair Supports exists because everyone deserves support that respects their choices, communicates clearly and treats them as the expert in their own life. We provide community access, daily living support, group activities, support coordination and accommodation enquiries. Support coordination is a big part of what we do. We help participants understand their plans, connect with the right services and feel confident managing their supports.
Our workers come from many cultural backgrounds and share one approach: participant led support, delivered warmly and reliably. Whether you need a support worker for community outings and group activities, a hand at home, or a support coordinator to help your plan work harder for you, we shape everything around your goals.
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What we stand for
- Choice and control: your supports, your decisions
- Dignity and respect: always, without exception
- Privacy: your information handled carefully
- Safeguarding: screened workers, safe practices
- Honesty: no overpromising, no pressure
Who we support
We work with NDIS participants, families and nominees, support coordinators, plan managers, referrers, allied health professionals and community organisations. We also partner with organisations that need reliable disability support workers.
Want to know more?
We're happy to answer questions about our supports, our approach or how to get started.
Our Supports
Everyday support built around your goals, at home and in your community.
Community Access & Social Participation
Get out and about. Social groups, group activities, recreation, events and building community confidence.
Full details →Daily Living & In-Home Support
Everyday routines, personal support and comfortable home life, delivered your way.
Full details →Support Coordination
Understand your plan, connect with services and build confidence managing supports.
Full details →Group Activities
Social group outings, shared hobbies, sport and community events. A great way to try new things and meet new people.
Full details →Domestic Assistance & Cleaning
Cleaning, laundry and household tasks so your home stays comfortable and your energy goes to what matters.
Enquire →Meal Preparation
Support with planning meals, shopping and preparing food you actually enjoy, including building your own kitchen skills.
Enquire →Transport & Appointment Support
Reliable support to appointments, activities, shopping and social visits, including building public transport confidence.
Enquire →Supported Independent Living
Enquire about SIL support and how it might work for your situation.
Full details →STA & MTA
Short and medium term accommodation enquiries for short stays, respite style breaks and in-between homes, plus housing vacancy enquiries.
Full details →Not sure which support fits? That's completely fine. Tell us your situation and we'll talk it through together, with no pressure.
Community Access & Social Participation
Support to get out, join in and stay connected to the people and places that matter to you.
Your community, your way
Community access support is about doing more of what you enjoy, on your own or as part of a group. Support may help you:
- Attend appointments and go shopping
- Join group activities, social groups, recreation or sport
- Attend community events
- Build confidence using public transport
- Visit friends or family
- Explore interests and develop independence
- Strengthen community connections
Support that follows your lead
Our workers support you to do things, not do things to you. You choose the activities, the pace and the goals. We match you with workers who share your interests where we can, and we always welcome your feedback about what's working.
Ready to get out and about?
Tell us what you'd love to do more of and we'll take it from there.
We aim to respond to new enquiries within one business day.
Daily Living & In-Home Support
A helping hand with everyday life at home, always on your terms.
Everyday routines
Support with morning and evening routines, personal support and staying organised through the day.
Around the home
Domestic assistance, cleaning and laundry so your home stays the way you like it.
Meals you enjoy
Meal planning, shopping and preparation, and building your own skills in the kitchen if that's a goal.
Comfortable, respectful in-home support
Your home is your space. Our workers are screened, respectful of your privacy and matched to you. If a match doesn't feel right, tell us and we'll listen.
- You set the routine and the pace
- Consistent workers wherever possible
- Clear communication with you and, with your consent, your family or nominee
Let's make home life easier
We aim to respond to new enquiries within one business day.
Support Coordination
Making your NDIS plan clearer and your supports work better together.
How support coordination may help
- Understand your plan and what's in it
- Connect with suitable services and providers
- Connect with community and mainstream supports
- Build confidence managing your supports
- Identify barriers and work through them
- Review whether supports are working
- Prepare for changes and plan reviews
- Coordinate supports around your goals
Support coordination vs plan management
Support coordination helps you find, connect and coordinate your supports.
Plan management is a different support that handles paying invoices and tracking budgets.
Many participants have both. We're happy to explain how they fit together.
Honest, independent guidance
We'll always be clear about what support coordination can and can't do. We can't promise additional funding or particular plan outcomes, but we can help you understand your options and make confident, informed choices.
Want a clearer path through your plan?
We aim to respond to new enquiries within one business day.
Housing, SIL & Accommodation
Enquire about Supported Independent Living, short-term and medium-term accommodation, and housing vacancies.
Let's talk about the right home for you
Every housing conversation starts with you: your needs, preferences, compatibility and location. We welcome enquiries about:
Contact us to discuss current availability.
Make a Housing EnquiryLocations of interest
Areas we have discussed for future housing options include:
All locations and vacancies are pending confirmation. Please contact us to check what's currently available, or to register your interest in another area.
Understanding the terms
Housing language can be confusing. Here's the plain-English version.
Housing / accommodation
The physical place you live, meaning the house or unit itself, paid for through rent and ordinary living costs.
SIL support
Help with daily tasks in your home, often shared with housemates. SIL funding does not pay rent or ordinary living costs.
SDA
Specialist Disability Accommodation. Funding related to specially designed housing for people with very high support needs.
STA
Short Term Accommodation. A short stay away from home, sometimes called respite.
MTA
Medium Term Accommodation. Somewhere to live for a limited time, for example while waiting for a long term home.
Rent & living costs
Everyday costs like rent, food and utilities. These stay your responsibility and are separate from support funding.
Thinking about your housing options?
Ask us anything. We'll explain your options honestly and never pressure you.
We aim to respond to new enquiries within one business day.
For Participants & Families
What you can expect from Fair Supports, and what stays firmly in your hands.
You're in charge. We mean it.
Choosing a support provider is a big decision. Here's what choosing Fair Supports looks like:
- No pressure start: a friendly conversation first, decisions later
- You pick your goals: supports are shaped around what you want
- Worker matching: if a match doesn't feel right, we change it
- Plain language: clear service agreements, no confusing jargon
- Flexibility: change or stop services in line with your service agreement
Your rights with us
- Choice and control over your supports
- Dignity, respect and privacy
- Screened, safety checked workers
- The right to give feedback or complain, including anonymously
- The right to use an advocate at any time
- Clear steps for raising concerns
Safeguarding and respect, always
Your safety and dignity come first. Our workers are screened, and we take every piece of feedback seriously. If something isn't right, we want to know, and we'll act on it respectfully.
Common questions from participants & families
Can family members or nominees enquire for someone?
Yes. Families and nominees are very welcome to enquire. We'll always involve the participant and seek their consent before supports begin.
What if I don't like my support worker?
Tell us, honestly and without worry. Worker matching only works when you're comfortable, and requesting a change is completely okay.
Can I change or stop services?
Yes, in line with your service agreement. We'll explain the notice arrangements in plain language before you sign anything.
Do you decide if I'm eligible for the NDIS?
No. We're not the NDIS or NDIA, and we can't make eligibility or funding decisions. We can support you to understand your options and connect with the right people.
Start with a conversation
No forms required. You can simply call or email and tell us your story.
We aim to respond to new enquiries within one business day.
For Referrers & Support Coordinators
A referral process that respects your time and keeps you in the loop.
Why refer to Fair Supports
Fast, honest responses
We aim to respond within one business day. If we don't have capacity or the right fit, we'll tell you straight away rather than leaving a participant waiting.
You stay updated
Every referral gets a reference number and an acknowledgement, plus a clear explanation of what happens next.
Participant-led always
We contact the participant or nominee with consent, involve them in every decision, and match workers to their preferences.
Careful with information
We only ask for what's needed to review a referral, and we don't include sensitive participant details in acknowledgement emails.
Clear scope
Community access, group activities, daily living, support coordination and accommodation enquiries. No surprises about what we do and don't offer.
A real person to call
Questions before referring? Call 0448 438 843 and talk it through with us first.
Our referral process
Transparent from the moment your referral arrives.
Referral received
Via form, phone or email.
Review
Suitability & availability checked.
Consent contact
Participant or nominee contacted with consent.
Meeting
Arranged at their pace.
Preferences
Support preferences discussed.
Agreement
Service agreement prepared where appropriate.
Commencement
Worker matching & start organised.
We review every referral carefully, but can't guarantee every referral will be accepted. We'll always let you know promptly and respectfully either way.
What to include in a referral
- Participant first name and general location
- Type of support being sought
- Preferred commencement timeframe
- Your name, role and contact details
- Confirmation that consent has been discussed
Please don't send full NDIS plans, medical records, detailed diagnoses or government identifiers in the initial referral. We'll request further information securely if the referral proceeds.
Ready to refer?
Use the referral form, or contact us directly if you'd rather talk it through first.
Partner with a provider that communicates
We know your reputation travels with every referral you make. We treat that trust seriously.
We aim to respond to new enquiries within one business day.
Workforce Solutions
Reliable, values aligned disability support workers for your organisation.
Support workers you can rely on
Need disability support workers for your organisation or service? Fair Supports can help with your support workforce needs.
- Screened, safety checked workers
- Participant-centred values and training culture
- Clear communication and dependable follow-through
- Flexible arrangements discussed around your needs
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Let's talk staffing
Careers at Fair Supports
Do work that matters, with a team that has your back.
Join a team that leads with respect
We're building a multicultural team of support workers who genuinely care about participant choice and dignity. If that sounds like you, we'd love to hear from you.
We look for people who:
- Treat participants as the experts in their own lives
- Communicate clearly and reliably
- Hold or are willing to obtain required screening checks
- Bring warmth, patience and professionalism
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How to apply
- Email hello@fairsupports.net.au with "Career enquiry" in the subject
- Tell us about yourself and your experience
- Attach your resume if you have one ready
- We'll be in touch about next steps
What you can expect from us
Respectful onboarding, clear expectations, support when you need it and a culture where doing right by participants always comes first. We'll be honest with you about roles and availability, just as we are with participants.
Frequently Asked Questions
Straight answers to the questions we hear most.
Who can enquire with Fair Supports?
Anyone, NDIS participants, families and nominees, support coordinators, plan managers, referrers, allied health professionals and community organisations. If you're not sure whether we can help, just ask.
How quickly will you respond to my enquiry?
We aim to respond to new enquiries within one business day.
What areas do you service?
Contact Fair Supports to check availability in your area. We will let you know honestly what we can offer where you live.
Do you provide nursing or clinical care?
No. Fair Supports focuses on everyday disability support such as community access, group activities, daily living support, support coordination and accommodation enquiries.
Are you the NDIS?
No. Fair Supports is an independent Australian disability support business. We are not the NDIS or NDIA and don't represent the government. We can't make funding, eligibility or plan decisions.
Can you guarantee funding, housing or a start date?
No, and you should be cautious of anyone who says they can. What we can promise is honest communication about what's realistic for your situation.
How do I refer a participant?
Use the Refer a Participant form or contact us directly. We review suitability and availability, then contact the participant or nominee with consent. Every referral receives an acknowledgement and reference number.
What's the difference between support coordination and plan management?
Support coordination helps you find and connect supports; plan management pays invoices and tracks budgets. They're different supports and many participants have both.
Does SIL funding pay my rent?
No. SIL funding is for support with daily tasks in your home. Rent and ordinary living costs are separate and remain your responsibility.
How do I make a complaint?
Use our Feedback & Complaints page, email or call us. Complaints can be made anonymously and will always be treated respectfully. You can also contact the NDIS Quality and Safeguards Commission.
Contact & Enquiry
Tell us what you need and our friendly team will help you explore the next step.
Call us
Email us
Response time
We aim to respond to new enquiries within one business day.
Refer a Participant
Thank you for thinking of Fair Supports. Here's how to make a referral.
What happens after you refer
You'll receive an acknowledgement with a reference number. We review suitability and availability, contact the participant or nominee with consent, and keep you informed. We can't guarantee every referral will be accepted, but we'll always respond promptly and respectfully.
Feedback & Complaints
Your voice makes our supports better. Compliments, suggestions and complaints are all welcome, including anonymously.
This website is not an emergency service. If someone is in immediate danger, call 000.
How we handle complaints
- Every complaint is treated respectfully and taken seriously
- You can complain anonymously
- Making a complaint will never affect your supports
- You may use an advocate at any time
You can also raise concerns directly with the NDIS Quality and Safeguards Commission, the independent agency that handles complaints about NDIS supports and services. Call 1800 035 544 or visit ndiscommission.gov.au. Interpreters can be arranged, and complaints to the Commission can also be made anonymously.
Easy Read
Information about Fair Supports in easy words.
Who we are
We are Fair Supports. We help people with disability.
What we do
We can support you to go out in your community. We can support you at home. We can help you understand your NDIS plan. You can ask us about places to live.
You are the boss
You choose your goals. You choose your supports. We listen to you.
How to contact us
Call us: 0448 438 843
Email us: hello@fairsupports.net.au
Someone can help you
A family member or friend can contact us for you. That is okay. We will still ask what you want.
If you are not happy
You can tell us. You do not have to say your name. We will listen. We will not be angry.
Privacy Policy
FAIR SUPPORTS PTY LTD (ABN 85 677 767 761) ("Fair Supports", "we", "us") respects your privacy. This policy explains how we collect, use and protect personal information through this website.
What we collect
When you enquire, refer someone or subscribe to updates, we may collect names, contact details, general location and information about the supports being sought. We ask you not to send sensitive information such as NDIS plans, medical records, detailed diagnoses, Medicare details, banking information, full dates of birth or government identifiers through website forms.
How we use it
We use the information you provide to respond to enquiries and referrals, arrange supports with consent, and send updates you've asked for. We don't sell personal information.
Storage and security
We take reasonable steps to store information securely and limit access to those who need it to respond to you.
Access and questions
To ask about, access or correct your information, contact hello@fairsupports.net.au or call 0448 438 843.
Website Terms
This website is operated by FAIR SUPPORTS PTY LTD (ABN 85 677 767 761). By using it, you agree to these terms.
General information only
Content on this website is general information about our supports. It isn't legal, financial or NDIS advice, and doesn't guarantee funding, eligibility, housing availability or service commencement. NDIS information may change, so always check official sources for your circumstances.
Not the NDIS
Fair Supports is an independent business. We are not the NDIS, the NDIA or the NDIS Commission, and we don't represent the government.
Enquiries and referrals
Submitting an enquiry or referral doesn't create a service agreement. Supports commence only after suitability, consent and availability are confirmed and a service agreement is in place where appropriate.
Accessibility Statement
Fair Supports wants everyone to be able to use this website. We are working toward WCAG 2.2 AA and have built the site with:
- Semantic structure, headings and landmarks
- Keyboard navigation and visible focus states
- A skip to content link
- Labelled forms and meaningful alt text
- Strong colour contrast and readable text sizes
- Reduced motion support and no autoplaying media
- An Easy Read version of key information
If anything on this site is hard for you to use, please tell us at hello@fairsupports.net.au or 0448 438 843. We genuinely want to fix it.